Shipping policy

Shipping Policy – Ella Gana Cosmetics

At Ella Gana Cosmetics, we aim to ensure a smooth and efficient delivery process for all our customers. Please review our shipping policy below.

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1. Shipping Locations

We currently ship within South Africa. For international orders, please contact us at info@ellaganacosmetics.co.za to check availability.

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2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

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3. Delivery Time & Fees

• Delivery times may vary depending on location and courier delays.

• Free shipping may be available for orders above a certain amount.

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4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

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5. Lost or Delayed Packages

• If your package is delayed beyond the estimated delivery time, please allow an extra 2-3 business daysbefore reaching out.

• If your order is lost in transit, contact us at info@ellaganacosmetics.co.za for assistance.

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6. Incorrect Address & Failed Deliveries

• Please ensure that your shipping address is correct and completebefore placing an order.

• If a package is returned due to an incorrect address, additional shipping fees may apply to resend it.

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7. Damaged Packages

If your package arrives damaged, please email us at info@ellaganacosmetics.co.zawith photos of the damage within 48 hours of delivery. We will assist in resolving the issue.

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If you have any further questions about shipping, feel free to contact us at info@ellaganacosmetics.co.za.